The New York Times says the tech backlash is here.
Once uncritically hailed for their innovation and economic success, Silicon Valley companies are under fire from all sides, facing calls to take more responsibility for their role in everything from election meddling and hate speech to physical health and internet addiction.
The backlash against big tech has been growing for months. Facebook and Twitter are under scrutiny for their roles in enabling Russian meddling in the 2016 presidential election and for facilitating abusive behavior. Google was hit with a record antitrust fine in Europe for improperly exploiting its market power.
Evidently, the breaking point came this week when two of Apple’s large, institutional investors began pressuring the company to study and find solutions to the addictive nature of their technology, especially among children. Their statement expresses a belief that “long-term health of its youngest customers and the health of society, our economy and the company itself are inextricably linked”.
Ok, I understand the addictive properties of gadgets like smartphones and social media sites like Facebook and SnapChat. But is this another case of blaming technology for human problems? Of demanding technological solutions instead of the difficult job of working collectively to change the culture?
I strongly disagree with media that post clickbait headlines like “Your smartphone is making you stupid, antisocial and unhealthy.” and follow them with unsupported statements like this:
They have impaired our ability to remember. They make it more difficult to daydream and think creatively. They make us more vulnerable to anxiety. They make parents ignore their children. And they are addictive, if not in the contested clinical sense then for all intents and purposes.
No. They – those evil smartphones – just sit there doing nothing until someone picks it up. They do not impede daydreaming and creativity and, in my opinion, can actually improve the ability to recall information. On their own smartphones don’t make people more anxious. And they certainly do not “make” parents ignore their children.
Yes, companies like Apple1 should provide tools to help mitigate the “addictive nature” of their products. And Facebook should use some of that highly touted “artificial intelligence” to do a better job of screening out anti-social messaging. All of them certainly need to do a better job of educating parents and teachers on how children interact with their products.
But at this point in history, it’s not possible to compel people to use those tools and that knowledge. I wonder if it’s even possible to educate people how to be more socially responsible on social media when some of the worst examples come from people our political, business, and entertainment “leaders”.
So, the tech “backlash” is here and this debate will continue. With too much of the blame likely directed at the technology and the companies that create it. And not nearly enough of the responsibility accepted by those of us who use it.
1 And Google, which provides the operating system for far more smartphones than Apple and is often ignored in these debates. Of course, much of Android is copied from iOS so there’s that. :-)