Tech support is not my job.
But, of course, it is. My title and job description has the word “technology” right there. Just ignore all that “instructional” stuff.
On those days when I spend too much time mired in the processes related to helping people make their machines work, the customer service approach taken by Roy and Moss in the UK series The IT Crowd comes to mind. One that is nicely summarized in these two minutes.
Go find the whole series and laugh your arse off.